We ask that you only pay for your order when you know for sure that nothing will affect it. It is reserved on the invoice & order confirmation and not on payment, payment is only due 5 working days before collection. If the order is not yet paid for, we will just cancel the order and credit the invoice that was sent to you. We do ask though that you give us as much notice as possible to give us the opportunity to hire the booked items out to someone else - it is after all how we make a living.
If you do pay in advance and have to change the date, we will do our best to just postpone until the new date and if some of the items you wanted are not available for that date we can replace them with other items. We are not able to refund the payment though so only pay when you know the party is going ahead as planned.
Sorry, we don't currently offer an inhouse delivery service.
We do work closely with a local transport company, whose details we can send you, should you wish to rather have the items delivered to you. Or feel free to use whoever you normally use or collect yourself.We are available to respond to your queries outside of these hours.
We try to pack and prepare orders outside of these hours as well as build cool new props to hire for your next party, so that is the reason we are only open for those hours. We do understand that can be tricky so that is why we give you more days to collect & return the goods.
Feel free to pick any days/time slots that are most convenient for you, within a week period.
For example, if your event is on the weekend, you can choose Wednesday 12 to 2, Thursday 2 to 4pm or Friday between 10am and 12 noon. Return on Monday or Tuesday would fall within a week, so only the hire price as advertised on the website would apply. You will get options as you place the order online. If you love our goods so much you want to keep them for longer, let us know and we will work out a deal.
If you wish to tie large items to the roof of your car, please bring suitable packing and tying bits and bobs to secure the goods.
Or save yourself the trouble and get a quote to get it delivered
Our prices are set by our accounts and are a combination of exact science and thumb-suck but we are not able to change them.
We do offer discounts from time-to-time, like during crazy pandemics when events are on the back burner, sometimes during quieter times or just when we feel like it. Follow our socials to keep in the loop then you can book your next events decor while a discount is running.
Step one - Click and add awesome props and their options to “Your Quote”, which you will see on the top right hand side.
Step two - When you are happy with how much cash you are spending on this fabulous party, click checkout.
Step three - Let us know who you are, how to get hold of you and most importantly, when you plan to party and collect and return (as you put in an event date, it will give you options for days and times to collect and return)
Step four - Checkout; we will receive your info and will check to make sure that what you are looking for isn't already partying somewhere else that date. We will drop you an email to let you know.
Step five - Respond to the email to let us know if you are happy to go ahead. We will then book the items for you, send a confirmation and an invoice. Yay! So exciting.
Step six - Pick up the props at the date and time specified (make sure to pay at least 5 days before hand using an EFT or using our yoco card payment link- or as soon as you recieve your invoice if you only booked within 5 days of collecting), have an awesome party and bring them back on the date and time specified. Easy peasy!!
Step seven - Tell all your friends who we are and how easy it was when they ask where you got all the fabulous decor that made your party a blast.